Shipping & Returns
SHIPPING
All items are dispatched via USPS First Class Mail as the default shipping method. It is important to note that this shipping option does not include insurance or tracking. Customers are provided with the flexibility to select from a range of shipping carriers. For orders containing multiple items, the shipping cost will be based on the item with the highest shipping cost, with an additional charge for each extra item. This practice adheres to standard procedures.
DOMESTIC SHIPPING:
USPS First Class Mail within the US generally takes 3-5 business days, although delivery times may vary. Shipping charges include both shipping and packaging costs. Insurance is not provided by the carrier for USPS First Class Mail. Buyers can select a carrier option that includes insurance at the time of purchase.
LOST or MISSING PACKAGES: (Policy Update due to recent scams 2024)
Please note that the USPS First Class Mail shipping option does not include insurance or tracking.
*We recommend purchasing shipping that includes Tracking and Insurance.
If you do not receive your order within ten days from the shipped date, please contact us immediately (within 4 days after the 10-day delivery window). Once the contact is established, customers must maintain a line of communication. After 72 hours have passed with no response to our message or call, the eligibility for exchange or refund is no longer valid.
If your package is lost and it is not due to any negligence on the part of our establishment or its staff, but rather the fault of the delivery service provider, you may need to file a USPS claim or a claim with the carrier of your choice.
File a Claim with USPS: www.usps.com/help/claims.htm#
RETURNS:
Our return policy lasts for seven days following an in-person purchase and ten days after the delivery date for online orders. Unfortunately, we cannot offer a refund or exchange after this period has lapsed. To be eligible for a return, the purchased item must be unused and in its original condition and packaging. Additionally, all original elements included in the purchase must be returned (for example, unused greeting cards must include the original envelopes). Please refer to "Lost or Missing Packages" for undelivered orders.
The following items are non-returnable:
- Items purchased at events or booth pop-ups
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete a return, we require a receipt or proof of purchase, and tracking information if applicable.
Refunds (if applicable):
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund within the allotted time, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve completed these steps and you still have not received your refund yet, don't hesitate to get in touch with us at CassandraW@Deillustrator.com.
SHIPPING RETURNS
To return your product, you should mail your product to 1212 Merritt Street, Altamonte Springs, Florida US 32701
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.